Saunas.com Policies

Shipping Policy
At Saunas.com, our goal is to make your shopping experience simple and to ensure your satisfaction.  We offer free shipping on all orders within the United States (certain restrictions apply: i.e. Alaska, Hawaii, etc). Should you want or need to return an item we're here to help. Additional fees may apply for items shipped outside the Continental United States. Most orders will ship within a 3-5 business days, depending on the product. We will also provide you with tracking information as soon as your item ships!

Return Policy
All items returned will be subject to a 20% restock fee. No Exceptions.
Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Saunas.com for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.
No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at (888) 503-8157 or info@saunas.com to obtain a Return Merchandise Authorization (RMA) number.
The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.
Defective Items
Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.
If you discover what you believe is a product defect for any item purchased through Sauna Warehouse, please contact our Customer Service Department at (888) 503-8157 or customerservice@saunas.com. Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Himalayan Salt
Saunas.com requires customer acknowledgement when purchasing ANY Himalayan Salt products. These products CANNOT be purchased without the customer acknowledgement form being filled out. Himalayan salt products may show some irregularities in colors, patterns, and edge shape. Natural salt bricks are not guaranteed to have perfect edges. Salt is not super hard granite that is cut perfectly symmetrical from a saw. Salt is soft and brittle. Salt has cracks, divots and extreme irregularities that you do not find with any other building material. Saunas.com takes no responsible for refunding orders or sending replacements, due to irregular salt brick shapes in salt panel, salt sconce, or salt brick orders.

Refusals
Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Saunas.com, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Saunas.com for transporting items promoted with free shipping.
Refusals Delivered by Commercial Freight Companies
If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Saunas.com, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.
Cancellations
Orders for pre-cut sauna kits, modular sauna rooms, infrared rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.

Policies
Liability will extend only to the amount of the invoice. Saunas.com is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.
Returning Items
In addition to acquiring a Return Merchandise Authorization (RMA) from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because Sauna Warehouse uses a network of manufacturers located across the United States. Please contact the Customer Service Department at (888) 503-8157 or info@saunas.com to discuss both these pieces of information.
NOTE: No Refunds or Returns will be granted without a RMA number or proper return address given by the Customer Service Department.