100% Customer Satisfaction Guaranteed. A lot of businesses make the claim, but what does it really mean? To Saunas.com, our guarantee is a true commitment – a promise that, from start to finish, we will do anything and everything within our means to exceed expectations and ensure that our customers feel secure in doing business with us every step of the way.
The Saunas.com commitment to quality assurance begins the instant a customer opens the virtual door to our online warehouse of sauna and steam room equipment and supplies. Our staff of knowledgeable and helpful salespeople and representatives is ready to answer any questions a customer may have. Saunas.com even offers free consultations and online chat to ensure that we can assist budding ‘saunaphiles’ as well as the most seasoned sauna enthusiasts in selecting products that will best suit their needs. Best of all, expert consultation doesn’t end with the transaction. The Saunas.com team of dedicated professionals will be there to provide any assistance required along the way from delivery to project completion.
Another core element of the Saunas.com 100% Customer Satisfaction Guarantee is an unbreakable pledge to quality. We only sell products that we can stand behind with complete confidence and unwavering pride. We have built strong and lasting relationships with top of the line manufacturers such as TyloHelo, Amerec, Mr. Steam, and Finlandia through industry experience of nearly 25 years.
Due in part to our close relationship with these industry leaders, we are also able to guarantee outstanding value to our customers. Because Saunas.com sells and ships directly through an online portal, we are able to offer prices that often come in well below suggested retail. In fact, Saunas.com is so confident in our ability to provide customers with the best value that we offer an additional promise: if a customer purchases sauna, infrared, or steam room kits, equipment or accessories from us and finds the identical, new product for sale at a lesser price within 15 days, Saunas.com will refund 100% of the difference in price*.
People purchase sauna and steam room equipment in order to relax, so why should the planning and buying process be stressful? The Saunas.com mission is to provide the products and support customers need to achieve the ultimate sauna experience. Sauna.com’s ample catalog of quality infrared, sauna, shower and steam room kits, supplies and equipment provides options sure to suit the desires of anyone looking to enrich their quality of life through the addition of a sauna to their home. We’re here to help. Our staff is satisfied only when you are; and that’s the Saunas.com Guarantee.