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Policies

Shipping Policy

At Sauna Warehouse, our goal is to make your shopping experience simple and to ensure your satisfaction. Should you want or need to return an item we're here to help.

Additional fees may apply for items shipped outside the Continental United States.

Return Policy

All items returned will be subject to a 20% restock fee. No Exceptions.

Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Sauna Warehouse for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.

No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at (800) 906-2242 or customerservice@saunas.com to obtain a Return Merchandise Authorization (RMA) number.

The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.

Defective Items

Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.

If you discover what you believe is a product defect for any item purchased through Sauna Warehouse, please contact our Customer Service Department at (800) 906-2242 or customerservice@saunas.com. Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Refusals

Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Sauna Warehouse, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Sauna Warehouse for transporting items promoted with free shipping.

Refusals Delivered by Commercial Freight Companies

If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Sauna Warehouse, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.

Cancellations

Orders for pre-cut sauna kits, modular sauna rooms, infrared rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.

Policies

Liability will extend only to the amount of the invoice. Sauna Warehouse is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.

Returning Items

In addition to acquiring a Return Merchandise Authorization (RMA) from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because Sauna Warehouse uses a network of manufacturers located across the United States. Please contact the Customer Service Department at (800) 902-2242 or customerservice@saunas.com to discuss both these pieces of information.

NOTE: No Refunds or Returns will be granted without a RMA number or proper return address given by the Customer Service Department.
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